1. Subject
We want to offer you the best possible shopping experience, which is why we have created these general terms and conditions of sale to clearly and transparently explain how our e-commerce works.
2. Order Process
After placing your order, you will receive:
- An order confirmation email with all the details of your purchase and the corresponding invoice.
- A shipping notification email, where we will provide you with the courier's name and the tracking number to monitor your package.
- A delivery confirmation email.
- Subsequently, a review request email to hear your feedback and improve our service.
3. Availability and Prices
We do our best to keep product information up to date, but availability and prices may change without notice. If a product is unavailable after your order or if there is an error in the price, we will contact you immediately to offer an alternative or an immediate refund.
4. Right of Withdrawal
If you change your mind, you have 14 days from delivery to return the product. Simply send a notification to ordini@storepst.com and return the product in its original condition, with intact packaging. The item must be shipped to the address: Strada Fontaneto 40, Chieri (TO) 10023. Return shipping costs are your responsibility. Once the product is verified, we will issue a refund using the same payment method within 14 days of accepting the return.
5. Payment Methods
To make your purchases simpler and more secure, we accept the following payment methods:
- Credit card
- PayPal
- Klarna (installment payment)
- Bank transfer (order processing and shipping after payment confirmation)
Bank Transfer Details:
- Bank: Credem (Credito Emiliano)
- IBAN: IT41M0303201002010000664441
- Account Holder: Aquaterm PST
If you wish to take advantage of tax deductions, remember to select the "Bank Transfer Deduction" option at checkout and include the correct description:
- 50% Bonus: "Ristrutturazione Edilizia" or "art. 16-bis TUIR del Dpr 917/86".
- 65% Bonus: "Risparmio energetico" or "Riqualificazione energetica".
Note: Orders paid via bank transfer for tax deductions will only be processed after the amount is credited to our bank account and may be subject to document verification.
6. Shipping and Delivery
We entrust shipments to the best express couriers to ensure fast and efficient service. Delivery times usually range between 2 and 3 business days. Once your order is shipped, you will receive a tracking link via email to monitor delivery.
Shipping is free for orders over €250. For orders below this amount, shipping costs €7.90.
If you need to change the address or manage the shipment after dispatch, you must contact the courier directly using the details provided in our shipping notification email.
7. Reduced VAT
If you are eligible for reduced VAT at 4% or 10%, contact us before purchasing by sending a request to servizioclienti@storepst.com to verify compliance with tax regulations and proceed with the order.
8. Claims for Transport Damage
We ensure all products are shipped in perfect condition, but if the package shows signs of damage upon delivery, follow these instructions:
- If the package is visibly damaged, refuse delivery and note the reason on the courier's slip, such as "damaged package," "open package," or "punctured package."
- If you accept the package but suspect internal damage, photograph the product from all angles and send the images to servizioclienti@storepst.com to file a claim with the courier.
- It is important to handwrite the notes before signing for delivery. We do not accept generic reservations suggested by the courier.
9. Warranty and Assistance
Our products are covered by a 24-month legal conformity warranty. Some items may also have a manufacturer's commercial warranty. In this case, we encourage you to contact the manufacturer's customer service directly, whose details you can find on their official website.
10. Liability
We do our best to provide a reliable and timely service, but we cannot be held responsible for courier delays, indirect damages, or misuse of the product. If you need assistance, contact us—we’re always here to help!
11. Privacy and Personal Data Processing
Your privacy matters to us! Your data will only be used for order management and will not be shared with third parties. The data controller is Enrico Pelosin. For more information or to exercise your rights, email us at servizioclienti@storepst.com.
12. Jurisdiction
For any disputes, the competent court will be that of Turin.
We are always available for any questions or clarifications. Thank you for choosing to shop with us!
13. Online-Exclusive Prices
The prices listed on our website storepst.com are valid exclusively for online purchases. They may differ from those applied at our physical showroom or through dedicated consultations, as the online price does not include additional services such as personalized assistance, custom design, or technical consultancy.
If you need specific support or a tailored project, we are always available in-store or via email to offer our full expertise.